Testimonials From Customers
Many of these testimonials have been posted on Yahoo Local in the reviews section or sent to us unsolicited via email or U.S. Mail. We wanted to share just few of them to help you feel confident about our services and responsiveness in helping resolve your pest problem.
If you would like your own testimonial added here, please send us a note and we'll add it to our growing list.
(Sent to us by email) I am writing to you regarding one of your technicians, Wilson Oquendo. I contacted your company in February of this year regarding bed bug treatment. Wilson Oquendo was the technician who conducted the treatment in my apartment. I would just like to convey to you how much I appreciated what a friendly and competent technician he was. It is awful to be faced with any type of bug or rodent problem, but having a technician like Wilson taking care of the job helped to lessen this extremely stressful situation. Thank you again for providing me with such an outstanding service technician.
Lynn
(Sent to us by U.S. Mail) On Wednesday, April 2, 2008 I heard noises in my attic – maybe mice, more likely squirrels, judging from the scurrying and scratching noises. I called my regular exterminator, but unfortunately it was 5:15 PM and the office was closed. The answering service promised me a call back shortly.
I found Stern Environmental as a result of a Google search online. When I called, I was connected to Ella. I was prepared for the usual service company response – we'll get someone to you three weeks from Tuesday, and you have to be home from 8:00 AM to 9:00 PM and our serviceman will show up at some point. This was NOT Ella's response. Not only did she arrange for a serviceman to be at my house the next day, but she even went the extra step of working out the timing so that I did not have to change my schedule at all. It is not often these days that I find someone who knows the meaning of "customer service" – kudos to Ella for recognizing the meaning and value of that phrase. The serviceman (Wilson) showed up as scheduled, and he was fabulous.
I hope that I never again have critters in my attic, but just in case, I am keeping Ella's phone number, and I will pass it along to any of my friends and neighbors who experience similar difficulties. Thank you for being so responsive.
Andrew S. Levy
(Sent to us by email) I am writing this letter to express my appreciation for both the team that you have put together who collaborated to remedy my house pest issues (Wilson and Ella) as well as for the cryogenic freezing process (Cryonite) that your company utilizes to remedy an on going bedbug infestation in my home.
Almost 4 months ago I noticed signs of an infestation in my home. After some research I determined that the pests in question were in fact bedbugs. Immediately, I contacted a trusted and certified exterminator; this individual, although licensed and familiar with the prescribed treatments for bedbugs ultimately was unable to completely exterminate the bugs. Over the course of roughly 4 months, he utilized various chemicals that required numerous applications, along side the related home maintenance that I was personally required to complete and maintain. After four months the problem had subsided greatly, but signs of infestation were still present. I realized that his methods were proving unsuccessful, so I researched out for alternative options for treatment and found information on Stern Environmental and your cryogenic CO2 treatments.
Although skeptical, I phoned and got in touch with Ella who took the time to explain the process and offer empathetic understanding for my situation. I agreed to the treatment option and was scheduled for an appointment in a very reasonable time frame, with scheduling adjusted around my work and personal schedules. Ella did a great job explaining the process, guarantees and what exactly was expected of me as the consumer to best prep my home for my upcoming appointment with Wilson.
Wilson, one of your Technician Supervisors was dispatched to my home and mirrored the professional and sympathetic demeanor that I had also experienced when scheduling with Ella. Wilson took the time to explain the process that was going to take place, what my responsibilities were to ensure that this problem remains resolved, then he diligently and with great attention to detail treated my home.
Wilson utilized the cryogenic CO2 spray (Cryonite) in all areas where he determined there to be any presence of the bedbugs, then followed up with a secondary chemical treatment. Wilson's work ethic was apparent and appreciated as he made his way from room to room. He responsibly took the time necessary to ensure total extermination of the bugs almost as if he was working in his own home. The methods and processes utilized by Wilson ultimately proved to be outstanding since my infestation is now completely remedied.
In closing, you should be proud of the team members that represent Stern Environmental everyday, they are great employees that utilize a great treatment option for such infestation problems. After so many months of on-going issues with these pests, I once again have a sense of peace in my home and am confident that if any pest problems arise in my home in the future, Stern Environmental will be able to provide a responsible and efficient solution.
M. Hersh
(Sent to us by email) I'd like to compliment your employee, Wilson Oquendo. He visited our home today in N. Massaqequa to handle a squirrel problem. He was on-time, courteous, pleasant and competent. I would not hesitate to call Stern (and Mr. Oquendo) again. Thank you.
Bill Piezzo
Yahoo Reviews
I felt pretty much frustrated, helpless and really worried because of this bed bug problem. I could not sleep well, no more. I'm so happy I called the Stern Environmental Group for help. From the first moment they entered my apartment, they showed their professional and kind manners. They needed to come to my apt. more than one time, they are always available when you call them. Wilson is very professional and he's the kind of expertise you can trust 100%. I would recommend this company to anyone, especially to my friends.
Alessandra
Thank you for all of your support!!!!!!!!!!!!!!!!! Bed bug problem eliminated 100%, I can now sleep throughout the night. Wilson was very helpful and professional and after following direct instructions from Ella and Wilson, the infestations was fully eliminated. I strongly recommend Stern Environmental Group to alleviate all pest concerns and issues.
Yahoo Local User
I just wanted to relay the positive experience we had with Stern. Our Brooklyn apartment and NJ home had a bed bug problem. From the moment I called Stern, your staff was courteous and helpful. It's a very disheartening and horrible ordeal to go through and your staff was very kind to us and sensitive to our dilemma. I have to mention our exterminator Wilson. He was amazing. He took the time to walk us through everything and to reassure us that the problem would be taken care of in a professional manner. I would highly recommend you company to anyone who is having a bed bug or other sort of bug and animal issue.
Thank you. Liz & Dan
We own and operate a Midtown NY Hotel. Stern Environmental has been a real professional in ending our bed bug problem. A little bug can harm a great hotel. Thanks Stern!
Best Wishes, Stan
After just 1 visit, I am bed bug FREE!!!!!!!!!!!! The technicians are professional and true experts in their field. Extremely pleasant sales woman! I will definitely use them for all my pest control needs.
Yahoo Local User
