Frequently Asked Questions About Bed Bug Mattress Covers and Box Spring Encasements
To help you understand how to better use our Protect-A-Bed bed bug bite proof mattress covers and box spring encasements we have created a frequently asked question page. If we haven't answered your question here, please make sure to contact us as we want to help you solve your bed bug problem and get real relief!
- Should I wash my mattress cover and box spring encasement before use?
- Which side should face up on terry top mattress covers?
- Can I dry-clean my protectors?
- Can I sun dry my mattress and box spring cover after washing?
- Can I iron my protectors?
- Are the sides of the protectors covered under the warranty?
- I have allergies will the protectors protect me from dust mite exposure?
- What is the Miracle Membrane?
- Will these covers protect my mattress from stains?
- My cat urinated on my bed, no liquid or stains got through but there is still a strong smell what can I do?
- My protector has brown scuff marks on the Miracle Membrane what has caused this?
- The Miracle Membrane of my protector has bubbles on it what has caused this?
- Is it normal for the Miracle Membrane to yellow over time?
- Does the Protect-A-Bed warranty cover stains?
- How can I learn how to measure my bed properly to order the correct size?
- What is your return policy for defective and mismeasured items?
A. Yes it is recommended that you wash both covers before use to remove the starch that has been used to make the packaging process easier. You can wash the covers on warm or cool do not use bleach and then tumble dry both on a low (150 to 160 degrees only) setting making sure to put in a few towels to just cushion the covers as they bounce around in the dryer. Find out how to install your new Protect-A-Bed encasement (PDF).
A. On extra tall mattresses, the terry top should face up.
A. No, do not dry-clean our bed bug bite proof mattress and box spring protectors. The Miracle Membrane can be damaged by dry-cleaning chemicals.
A. Yes you can line dry our products but sun exposure may cause the Miracle Membrane to yellow. The yellow color will not affect the durability of the Miracle Membrane.
A. No, do not iron the mattress, box spring or pillow protectors. The high heat can damage the Miracle Membrane.
A. No, the warranty only cover the sleeping surface of the mattress protector.
A. Yes, the mattress protector will protect you against dust mites and other allergens. The Miracle Membrane does not allow the dust mite feces to penetrate as the feces particle is larger than the pores of the Miracle Membrane.
A. The Miracle Membrane is a revolutionary polyurethane barrier film that is waterproof and breathable. It creates a barrier between your skin and biting bed bugs.
A. Yes the Miracle Membrane is designed to not only be a bite proof barrier, but a water or liquid impermeable barrier as well. It will protect your mattress from stains.
A. The mattress protector is designed to be impermeable to liquids but it is permeable to gasses and vapors. Therefore the smell of the urine has moved into the mattress but the protector has prevented a stain. Do not remove the cover, just use a readily available odor eliminator to remove the remain vapor odors.
A. The temperature settings of your dryer were too high causing scorching or the protector stayed on the hot air intake of your tumble dryer too long. This type of damage is not covered under warrantee.
A. The temperature settings on your dryer are set above the recommended limits and have caused the membrane to soften and pull away from the cotton layer. This type of damage is not covered by the Protect-A-Bed warranty.
A. Yellowing is normal and does not affect the benefits of the Miracle Membrane. Yellowing can be accelerated by exposure to sunlight but is considered a normal wear and tear as far as we are concerned.
A. No, stains are not covered under the Protect-A-Bed warranty.
A. We would like to express the importance of measuring your mattress, box spring and pillows prior to purchase of our bed bug encasement products. Due to the nature of the product and possibility of eggs being transferred, the items are not returnable once opened from their original factory packaging. For the safety of all of our customers, we simply can not risk any transfer to our warehouse. Please kindly review our How to Measure page for thorough instructions.
Please contact us for further information on returns and exchanges (in their unopened original factory packaging) or damaged or defective items.
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