Should NJ, NYC Hotels Evict Bed Bugs Complainers?
If NJ, NYC hotels follow the lead of Value Place Hotel in Kansas City Missouri, bed bugs complainers will be tossed out of NJ and NYC hotels. Jackie Trotter complained about all the red marks her two children acquired after moving into the hotel. She also mentioned the bed bugs she saw crawling in the sheets.
Jackie was stunned when she learned she was being evicted due to the bed bug problem. A spokesman for the hotel said “The best way that a property can deal with this matter is to isolate and eradicate that source from the property to protect the entire property. We followed the appropriate protocol.”
Hmmm! According to Jackie Trotter the red marks didn’t occur until they entered the hotel room. Perhaps the bed bugs were already in the room! The last thing we need in the world is for people to be afraid of notifying hotel owners of a bed bug problem. The quicker extermination procedures occur the better the chances of getting rid of them. I suppose if she would have complained about soiled towels she would have been kicked out for bringing soiled towels to the hotel room.
NJ, NYC hotels and residents with bed bugs call a NJ, NYC bed bugs pest control professional.
With all due respect to Ms. Trotter, she came to us through a non-profit organization asking for help to give her shelter until she found a home. We did so with generosity and an eye toward community involvement. What our Kansas City franchisee should have added was that they recently invested $40,000 to ensure overall cleanliness of the property which included a professional inspection for bed bugs, and added special mattress pad covers to help prevent bed bugs. Performing routine inspections, focusing on high cleanliness standards, and training property staff are all good preventative measures and are common practice in our hotel system. And, it is frequently and unfortunately a fact that bed bugs are brought in with a guest. Since this facility had very recently been certified clean, we returned the money for Ms. Trotter’s stay to the non-profit group that had paid on her behalf. Since Ms. Trotter’s departure, the surrounding hotel rooms have been inspected and we have found no further evidence of bed bugs and the room in which she was staying has been treated and is now free of bed bugs. We continue to make health safety, cleanliness and affordable shelter for our guests our highest priorities.
Gina-Lynne Scharoun, President of Value Place Franchise Services LLC