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Stern Environmental Group Providing pest control for industry, offices and warehouses. Providing residential and multi-family services for bed bugs. Providing commercial pest control services for warehouses and industrial settings.
Stern Environmental Group Providing pest control for industry, offices and warehouses. Providing residential and multi-family services for bed bugs. Providing commercial pest control services for warehouses and industrial settings.
Stern Environmental Group Providing pest control for industry, offices and warehouses. Providing residential and multi-family services for bed bugs. Providing commercial pest control services for warehouses and industrial settings.

Stern Environmental Group Policies

Our Privacy Policy

In our effort to be transparent and help you to understand what we do with your information, we have revised our privacy policy in May 2018, to be as compliant as possible with the new European Union (EU) standards and provide you with additional specific information. Although we only provide services to businesses located in the United States, we know that we have website visitor from around the world. The information below lists how we use your information.

If you contact us we will only use your email address, address, or phone number for our own marketing uses. We do not sell or share your address with any other parties.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What Are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How Do We Use Cookies?

For our own website marketing use, we use cookies to track visitor data. This data we use for marketing does not contain any personally identifiable information. We use first party cookies and third party cookies from Google. Some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited. Google controls the use of third party cookies that are set by the Google Analytics and Google AdWords remarketing scripts on this website.

It is important to know that once you accept cookies via our pop-up, you will not be asked again for a 30 day period, but may be asked to set a cookie again on visiting our blog or a page that uses a diffent footer style.

The Google Analytics, Google AdWords, Google Analytics cookies and Google created scripts and files record your visits to our website. Google will use those cookie sets for our advertising and that of others in the Google AdWords in-market and similar audience settings. We do not control the cookie set action, scripting, or the ads (other than those for Stern Environmental Group) that Google will choose to show to you as you visit other websites.

It is important to know that when you visit our website and the Google cookie is set to your device, that third party vendors including Google AdWords and DoubleClick may use these special cookies to deliver advertising on various websites and for other companies not owned by Stern Environmental Group. We do not use cookies for any other use then mentioned in this policy.

You can choose to opt out of this type of advertising by visiting the Google Ads Preferences Manager.  You can also choose to opt out of third-party vendor's use of these cookies by visiting Google’s Network Advertising Initiative opt-out page.

Concerns you have about advertising you see after visiting the Stern Environmental Group website should be directed to Google and Google AdWords via the links in the paragraph above. We do not have control over when and where Google decides to show ads from your cookie sets after your visit to Stern Environmental Group.

To remove your consent for our cookies you need only click to remove your consent in the cookie approval box. Look for a blue circle on the bottom left of any website page and then click it to open and remove your approval. To remove your consent from Google cookies you will need to visit the Google Ads Preferences Manager and the Network Advertising Initiative opt-out page.

How to Control Cookies

You can control and/or delete cookies as you wish - for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functions may not work.

Website Traffic Monitoring

We are using Google Analytics cookie sets and scripting to track activity on our website. The information collected is not personally identifiable. We use this information to measure activity and for use in our own business marketing programs.

We are not using Google Analytics special User-ID function to track and report your actions across multiple devices. Nor do we import our e-newsletter mailing list to Google Analytics for targeting and tracking purposes.

We do make every effort to retain a short time period of for user event and data retention that Google Analytics allows which is 38 months. If we change our data retention policy we will post it here.

Website Chat Function

We are using a website chat functionfrom Reach Local. Reach Local may keep an archive of your chats with us. We will mark the chat closed, but do not have the option to permanently delete any chats from their interface. Please note that our chat list is located at Reach Local. They archive your chat information on their server and have their own data privacy and management policies which we do not control.

If you are concerned about the archiving of your online chats with us which may be associated with your email address, we recommend you not use our online chat function.

Our Merchandise Return Policy

We would like to express the importance making a good selection before you purchase bed bug related products from us such as careful measurement of your mattress, box spring and pillows prior to purchase of any of bed bug encasement products and careful selection of any bed bug monitors or bed bug heating devices.

Due to the nature of these products and possibility of bed bug eggs being transferred, these items are not returnable once opened from their original factory packaging. For the safety of all of our customers, we simply can not risk any transfer back to our warehouse of bed bug eggs. For bed bug encasements, please kindly review our How to Measure page for thorough instructions.

Please contact us for further information on returns and exchanges (in their unopened original factory packaging) or damaged or defective items.

Connect With Us Online

We're now on Twitter, Facebook, and LinkedIn. If you have a question, want to share a story or just want the best and newest in information on bed bugs and other pest control topics, just click the icons below to join the conversation online. Don't forget to check out our blog while you're at it. We post interesting tidbits on all kinds of pest related topics there five days a week.

Our policies were updated on May 10, 2018.

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