Stern Environmental Group Policies
If you contact us we will only use your email address, address, or phone number for our own marketing uses. We do not sell or share your address with any other parties. Note, in extenuating circumstances we may be required by law or legal process to disclose your personal information, but will only do so when required by law.
Use of Information
Stern Environmental Group is the sole holder of the information collected on all areas of this site. We will not sell, share, or rent any information to others.
Log File Data
Stern Environmental Group collects aggregate information in the form of log files recorded by our web server. This information includes how many visits we have had to our web pages and the address of the referring page. We use this information to analyze trends, administer the site, track users' movement through the site, and gather broad demographic information for aggregate use. None of this information is linked to personally identifiable information. At no time is this information shared with any other parties.
Google AdWords Remarketing
Third party vendors including Google AdWords will use special cookies to deliver advertising on various websites not owned by Issels. You can choose to opt out of this type of advertising by visiting the Ads Preferences Manager. You may also opt out of third-party vendor's use of these advertising cookies by visiting the Network Advertising Initiative opt-out page.
Our Merchandise Return Policy
We would like to express the importance making a good selection before you purchase bed bug related products from us such as careful measurement of your mattress, box spring and pillows prior to purchase of any of bed bug encasement products and careful selection of any bed bug monitors or bed bug heating devices.
Due to the nature of these products and possibility of bed bug eggs being transferred, these items are not returnable once opened from their original factory packaging. For the safety of all of our customers, we simply can not risk any transfer back to our warehouse of bed bug eggs. For bed bug encasements, please kindly review our How to Measure page for thorough instructions.
Please contact us for further information on returns and exchanges (in their unopened original factory packaging) or damaged or defective items.
Connect With Us Online
We're now on Twitter, Facebook, and LinkedIn. If you have a question, want to share a story or just want the best and newest in information on bed bugs and other pest control topics, just click the icons below to join the conversation online. Don't forget to check out our blog while you're at it. We post interesting tidbits on all kinds of pest related topics there five days a week.
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