Stern Environmental Group Policies

Our Privacy Policy

Our Privacy Policy is pretty simple. We do not share any information about you with anyone.

If you contact us we will only use your email address for our own marketing uses. We do not sell or share your address with any other parties. Note, in extenuating circumstances we may be required by law or legal process to disclose your personal information, but will only do so when required by law.

Use of Information

Stern Environmental Group is the sole holder of the information collected on all areas of this site. We will not sell, share, or rent any information to others.

Tracking Cookies and Log Data

We partner with FetchBack to serve ads and/or collect certain information when you visit our website. FetchBack may use cookies or web beacons to collect non‐personally identifiable information such as IP Address, pages viewed, and if a conversion occurred during your visit to this website in order to help show advertisements on other websites likely to be more interesting to you. To learn more about this "behavioral advertising" practice or to opt‐out of this use of your anonymous information, you can visit www.networkadvertising.org.

Remember, no Personally Identifiable Information is collected during in this process. To read FetchBack’s Privacy Policy, click here. If you do not want FetchBack to collect this information, you may opt out of their service. Opting out will not in any way effect your use of our site. To opt‐out, of FetchBack Retargeting, please click here.

Our Merchandise Return Policy

We would like to express the importance making a good selection before you purchase bed bug related products from us such as careful measurement of your mattress, box spring and pillows prior to purchase of any of bed bug encasement products and careful selection of any bed bug monitors or bed bug heating devices.

Due to the nature of these products and possibility of bed bug eggs being transferred, these items are not returnable once opened from their original factory packaging. For the safety of all of our customers, we simply can not risk any transfer back to our warehouse of bed bug eggs. For bed bug encasements, please kindly review our How to Measure page for thorough instructions.

Please contact us for further information on returns and exchanges (in their unopened original factory packaging) or damaged or defective items.

Connect With Us Online

We're now on Twitter, Facebook, and LinkedIn. If you have a question, want to share a story or just want the best and newest in information on bed bugs and other pest control topics, just click the icons below to join the conversation online. Don't forget to check out our blog while you're at it. We post interesting tidbits on all kinds of pest related topics there five days a week.

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