Privacy Notice and Policies

In our effort to maintain total transparency, please read our privacy notice and policies on this page. For more information please go to our doing business with us page.

Our Policies Are Simple

Business people shaking hands on a committment to transparency


Privacy Notice and Website Use Policies

Our polices and privacy notice are simple. We do not share your information with any other parties.

Our Privacy Policy

In our effort to be transparent and help you to understand what we do with your information, we have revised our privacy policy in February 2021, to be as compliant as possible with the new European Union (EU) standards and provide you with additional specific information. The information below lists how we use your information.

If you contact us we will only use your email address, address, or phone number for our own marketing uses. We do not sell or share your address with any other parties.


To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this.

What Are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How Do We Use Cookies?

For our own website marketing use, we use cookies to track visitor data. This data we use for marketing does not contain any personally identifiable information. We use first party cookies and third party cookies from Google. Some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited. Google controls the use of third party cookies that are set by the Google Analytics and Google Ads remarketing scripts on this website.

It is important to know that once you accept cookies via our pop-up, you will not be asked again for a 30 day period, but may be asked to set a cookie again on visiting our blog or a page that uses a different footer style.

The Google Analytics, Google Ads, Google Analytics cookies and Google created scripts and files record your visits to our website. Google will use those cookie sets for our advertising and that of others in the Google Ads in-market and similar audience settings. We do not control the cookie set action, scripting, or the ads (other than those for Stern Environmental Group) that Google will choose to show to you as you visit other websites.

It is important to know that when you visit our website and the Google cookie is set to your device, that third party vendors including Google Ads and DoubleClick may use these special cookies to deliver advertising on various websites and for other companies not owned by Stern Environmental Group. We do not use cookies for any other use then mentioned in this policy.

You can choose to opt out of this type of advertising by visiting the Google Ads Preferences Manager. You can also choose to opt out of third-party vendor's use of these cookies by visiting Google?s Network Advertising Initiative opt-out page.

Concerns you have about advertisements you see after visiting the Stern Environmental Group website should be directed to Google and Google Ads via the links in the paragraph above. We do not have control over when and where Google decides to show ads from your cookie sets after your visit to Stern Environmental Group.

How to Control Cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functions may not work.

Website Traffic Monitoring

We are using Google Analytics cookie sets and scripting to track activity on our website. The information collected is not personally identifiable. We use this information to measure activity and for use in our own business marketing programs.

We are not using Google Analytics special User-ID function to track and report your actions across multiple devices. Nor do we import our e-newsletter mailing list to Google Analytics for targeting and tracking purposes.

We do make every effort to retain a short time period for user event and data retention that Google Analytics allows which is 38 months. If we change our data retention policy we will post it here.

Our Merchandise Return Policy

We would like to express the importance making an accurate selection before you purchase any bed bug related products from us. Please be sure to take measurements carefully of your mattress, box spring and pillows prior to purchase of any of bed bug encasement products. Also, be sure of your selection of any bed bug monitors or bed bug heating devices.

Due to the nature of these products and possibility of bed bugs and their eggs being transferred, these items are not returnable once opened from their original factory packaging. For the safety of all of our customers, we simply cannot risk any transfer back to our warehouse of bed bugs or their eggs.

Please contact us for further information on returns and exchanges (in their unopened original factory packaging) or damaged or defective items.

Our policies were updated on March 1, 2021.